Several months ago I wrote a post about how the pricing strategy of a particular supermarket is, in my opinion, not enough to attract and sustain customer loyalty. The points I mentioned did really seem like empty words, I'm the first one to acknowledge that.
I, however, truly wanted to bring a change or at least find ways to improve customer service within organisations of that kind by making use of HR practices. And so, as from next week I'll be carrying out employee satisfaction surveys in order to assess the employee satisfaction level within a similar supermarket. This will be part of a research I am supposed to do in my coursework. I will be linking employee satisfaction to customer service and based on my findings I will make recommendations for improvement. Those recommendations should be valid and applicable within the organisation.
I am quite excited about all this and a little scared. OK, very, very scared. But I'm gonna make it. I will have to. :)
Cool. I love it when you talk serious. hehee I'm sure it's gonna be fun. ;) I'm here to help if you need. :D
ReplyDeleteYES you can!! don't worry Morinn :) like jevin said it will be fun!! May be we, the visitors of your blog, can partipate?? you can put your questions online :p
ReplyDeleteanyway good luck to you.
Good luck with that. i think all supermarkets in the country should re-evaluate their customer service. simple little things like 'bonjour' and 'merci' are not as common as they should be
ReplyDeleteyo Morinn, check this out!
ReplyDeletesomeone is trying to be like ante (aka anti or antiblog) of old when MBB was alive and kicking...hilarious and outrageous! hell, i didn't know there was tension in the Mauritian blogosphere!
@ Waz, I know! We've been trying to get to the bottom of all this earlier today! Everyone was speculating on Twitter about the identity of the author of the blog. LOL
ReplyDeleteLol @ waz's comment. I have been reading it too. Bruno gave a hint about the author's identity in a previous comment but I just noticed the comment wasn't there anymore o_O Obviously the author of the blog removed it! Hahaha!
ReplyDeleteAnd I was asking myself the same question. Since when was the Mauritian blogosphere under some kind of tension?? I didn't feel any tension if you ask me. Lolll! Where does that come from anyway?
@ Angele, I don't feel any tension too. But I sure am enjoying the whole drama around all this!
ReplyDeleteOuuh! That does seem interesting. good luck and have fun xD
ReplyDeleteFascinating. Do publish a paper covering your research, analysis and thesis.
ReplyDelete